Your workspace may be automatically suspended in case of non-payment, or in case of non respect of our terms and conditions. This can for instance happen if the payment of your subscription fails too many times. In that specific case, make sure your payment method is still functional and up-to-date. If you think this is a mistake please contact our support via our contact form: https://www.swayapp.io/contact We will get back to you shortly.
This might be because we have detected unusual activity on your account, or some of the terms of use were not respected. If you trust this is a mistake, please get in touch via our contact form: https://www.swayapp.io/contact.
A revoked consent means that the connection from your bank account to Sway was cancelled. This might happen if you or someone else decided to remove the connection (either within the Sway App, or from the e-banking directly). It’s also possible that the consent you had granted had ran out of validity. In any case you can always reconnect your account by adding it again from the Sway App, and all your data will be available again in no time. If you believe this is a mistake or need any assistance, please reach out to us via our contact form: https://www.swayapp.io/contact
When a consent is revoked (from the Sway app or from your eBanking for instance), connection to the related accounts is removed too. You may however still chose to display this account's data, in the workspace settings. If you do chose to display a disconnected account, the app shows a warning to inform you and potential collaborators, that the aggregated balance and its history, may not be up to date. It consists of a textual warning on the dashboard, as well as an icon near the account logo, in other screens. If you disable the account display, the warning will disappear as well.
In some cases, we do not receive the necessary information from your bank regarding the counterparty of a transaction. We only have an amount and a date. We therefore display “Unknown Creditor”, respectively “Unknown Debtor”. As soon as your bank will improve their implementation and provide this data, we will be able to provide you with this information.
When creating a payment order with a European bank, financial apps like Sway are required by EU regulations to perform a Verification of Payee (VoP). This consists of confirming that the payment beneficiary is known by their bank. It is performed via a third-party API, using the information of the selected beneficiary. If all information is correct and the bank is able to answer successfully, the beneficiary is verified for this and future payments.
The verification may, however, fail for several reasons, usually due to erroneous beneficiary data (e.g., wrong legal name or IBAN) or to an API/Bank check failure. If the verification is unsuccessful, the Sway Finance application will inform you before you confirm the payment. In this case, you may choose to either proceed (if you're certain of the information of the selected beneficiary), or to cancel. If you choose to proceed anyway and the data is erroneous, the money may never reach the intended beneficiary and could be unrecoverable. If you cancel, you can go to the beneficiary details and make sure that the data is accurate or correct it if necessary, then start again.
